Chatbots are getting too emotional and customers are not happy about it
Summary
A new study confirms that chatbot empathy backfires in customer service. Instead of calming frustrated customers, it triggers a negative response that makes the...
Description
A new study confirms that chatbot empathy backfires in customer service. Instead of calming frustrated customers, it triggers a negative response that makes the...
Original reporting
AFBytes is a read-only aggregator. Use the original source for full context and complete reporting.
Open original source